The book explains how benchmarking, the process of measuring products and services against competitors and then adopt-ing outstanding practices to improve performance, can be applied in your organisation. The book introduces the 10 Phase Benchmarking Model and illustrates its use through a number of interesting case stud-ies. It includes a comprehensive model to help organisations assess benchmarking activities and identifying development targets.
"The book is pleasingly readable and is very well suited for introducing both personnel and management to the subject of benchmarking. I myself got many new ideas that I can use in my work." Mariann Kylmäniemi, Occupational Therapist Turku Health Service, Rehabilitation.
Available in printed form and as an e-book, in English and Finnish.