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The book explains how benchmarking, the process of measuring prod¬ucts and services against competitors and then adopt-ing outstanding practices to improve per-formance, can be applied in your organisation.
The book introduces the 10 Phase Benchmarking Model and illustrates its use through a number of interesting case stud-ies. It includes a comprehensive model to help organisations assess benchmarking activities and identifying development tar-gets.
"The book is pleasingly readable and is very well suited for introducing both personnel and management to the subject of benchmarking. I myself got many new ideas that I can use in my work." Mariann Kylmäniemi, Occupational Therapist Turku Health Service, Rehabilitation.
Available in printed form and as an e-book, in English and Finnish.