The book describes how a company compiled and combined scorecards through-out the organisation, right down to indi-viduals and their jobs. The book combines a scorecard approach with the concepts of quality management, competence and learning management. You can evaluate your current management process against the various components of the performance scorecard. Every point in the program is illustrated by compari-sons of "How were things done beore?" and "How are they done now?"
"This book is just what is needed for practical strategic and development work: it is clear, easy to read and understandable and could be applied to almost any organisation." Martti Telkki, Continuous Professional Development and Services Director, Turku Polytechnic.
Available in printed form and as an e-book, in English and Finnish.