The following organisations have used our products for their improvement programs:
The "Armchair Assessment" of Lahti Region Educational Consortium (public sector)
In an international study, Finland was judged the top country in learning in several years (Pisa2). Finnish school children were by far the best in reading and science subjects and second best in mathematics. The study involved 40 countries. The following is a story about the kind of development methods used in Finnish schools. (www.salpaus.fi)
?The greatest benefit of using the Self-assessment Book was that with it, I was able to get the management teams discussing the issues with interest and enthusiasm, exchanging opinions and assessing the needs for improving our operations and results. The book gave us a story line to follow and subjects for discussion. The sessions were more like a genuine learning process than the usual boring allocating of points."Juha Vaso, Manager of Development at the Lahti Educational Consortium
The EFQM self-assessment as a part of the Quality Journey of a Heath Care Organisation (public sector)
According to international research, the quality and efficiency of Scandinavian health care are among the best in the world. A recently published study shows that the efficiency and quality of Finnish hospitals are well ahead of those in the other Nordic countries (read more, pdf, in English see page 157). The following is an example of how the Pirkanmaa Hospital District in Finland (a winner of European Best Practice Award) has developed its operations over the years. (www.pshp.fi)
?In large organisations one problem is how to train participants in the assessment model (EFQM) and in the implementation of the self assessment process. The literature available in the past did not support these efforts in a practical way. In 2004 we started to use a self-assessment workbook, written by Kari Tuominen and published by Oy Benchmarking Ltd, which illustrates and explains each point of the EFQM model by presenting pairs of opposite examples. Every participant has received their own copy of the book and the relatively small investment has been appreciated,? Gabor Molnar , Chief Physician at the Tampere University Hospital, joins the discussion."
Juha Heino, Development Manager at the teaching hospital, Tampere University Hospital, in the years 1997 - 2006.
Self-assessment supports strategic management and day-to-day development in the Kesko Group (big enterprise)
Kesko is a Finnish retail specialist which provides products and services valued by consumers in the Nordic countries, the Baltic countries and Russia in close cooperation with retailer entrepreneurs and other partners. Kesko has about 2,000 stores engaged in chain operations in seven countries. Systematic quality work is not only done by the Kesko Group, but also by the retailer entrepreneurs with whom it has contracts. The best proof of this is the Finnish Quality Award won by K-supermarket Länsitori in 2005. (http://www.kesko.fi/Default.asp?lang=eng)
"We ordered 200 copies of the EFQM Self-assessment Work Book with our own logo and preface to support our self-assessment process, and it proved an excellent help. We use the book for training our management groups and assessment groups. The books do not attempt to teach or force any particular model on the reader; interpreting the contents of the book is the reader's job.
The readers compare the two different stories and in their minds create a story that is appropriate for them. The book provides an opportunity for rapid analysis of your own company's operations and an approach to them. The examples are to the point, illustrative, understandable and cover the European quality awards model well. Jouni Kaiharju adds. ?Practice has shown that the manual is the only tool the leader feels comfortable with, which is, of course, flattering to the work in question.?
Jouni Kaiharju, Corporate Advisor for the Kesko Group
Involving the whole organisation in identifying improvement needs and opportunities (SME enterprise)
HERMANN´S is a Finnish supplier of complete interior designs, materials and furniture, established in 1994. Our principal field of operation comprises the planning and delivery of demanding interior designs for ships, the main clients being the shipbuilding industry and ship owners in Finland.
"Change Needs Assessment helped us to involve everyone in the company (15) in identifying development needs and in getting ready for development. Involvement in the assessment, its questions and interviews, inspired people and we were able to formulate clear development topics and targets. The assessment significantly increased our knowledge and awareness of the business as a whole, and also of its development."
Veli-Martti Perälä, President, Hermann´s Project Design Ltd
Tammermatic - when quality and technological expertise are decisive (SME enterprise)
Tammermatic Oy is a high technology company which manufactures washing machines for cars, heavy transport vehicles, buses, rail fleets and a range of special equipment. Tammermatic has delivered its products to more than 70 countries and to every continent. (www.tammermatic.com)
"The extended management group, 10 people, were involved in the assessment. They and an additional 5 key persons attended a two-day seminar following the assessment. We found the assessment and related book an excellent source of inspiration to start a systematic development program. We identified improvement areas and, surprisingly, really big differences between individual opinions on needs for improvement. Particularly, we got new and practical ideas for product and process management resulting in real improvement actions. Furthermore, the seminar dealing with the holistic view of development presented in the book, deepened our understanding of systematic development work"
Matti Salonen, President, Tammermatic Ltd.
A worldwide capability in marine technology (big enterprise)
Rolls-Royce is committed to the marine market and maintaining its world leading position in the design, development, supply and support of products and systems for commercial and naval customers worldwide. (www.rolls-royce.com)
"Change Needs Assessment is a practical way of opening up the contents of the quality awards model to participants. The series of questions helped us to map out our operation's development needs. The opportunity to carry out comparisons and create reports aroused a lot of interest. The process has further increased enthusiasm for developing our operations."
Petri Pulli, Quality Manager, Rolls Royce Oy Ab
Starting and managing my own consulting business (self-employed)
"Initially the book seemed difficult to read, but when I started to read it seriously I began to get into it. At first the simplifications annoyed me. Couldn't Al really get anything right? Especially when it said in the introduction that the examples only show how two people act differently. At times I felt guilty because I identified with Al. In other words it was realistically described.
When I read the book a second time it was much easier to compare Sam's and Al's ways of acting and to choose my own ways. Sam's way is logical and concrete. Gradually I began to discover in myself more Sam-like features. Even though Sam was at the first reading annoyingly proficient at everything, the more I began to find his ways of acting familiar to myself and the more openly and curiously I began to look at his choices.
At the second reading I marked on each page spread whether I resembled Al or Sam more. I am now conducting my first self-assessment, and I'll come back to it in half a year.
The book's examples are extremely suitable for any consultant. As a sales and marketing consultant I find the examples extremely apt. The book helps the entrepreneur starting out in business to analyse and evaluate his or her own actions, and it can best be used for exactly what it was written for - to help the beginning consultant with self-assessment.
I like the book a lot. There was more good than harm in the fact that I didn't immediately get the idea. That was because I tried at the same time to do a self assessment. I recommend that others do as follows:
- Read the book through
- Start again from the beginning and mark subject by subject which example resembles your way of acting most
- Do a self-assessment
- Repeat self-assessments at intervals of 3-6 months."
Paula Keltaniemi, marketing and sales consultant
Investing in Learning and Development - IIP Self-assessment workbook (Big enterprise)
Elomatic is one of the leading Scandinavian consulting and engineering companies. Today about 600 Elomatic engineering professionals work in the four business units: Life Science, Marine, Paper & Mechanical, and Cadmatic. Elomatic has seven offices in Finland, one office in Sweden and one in Russia and a joint venture with the Pharmalab Group in India. (www.elomatic.com)
"The simple examples illustrating different extremes woke us up to notice weaknesses in our own organisation and on the other hand, to see our objectives. I gave the book to a few other people to look over, their opinions after scanning through it quickly were more or less the same as mine. We have worked according to the principles of Investors in People (IIP) for several years now we use the book in our personnel work groups to check where we were when we began, where we are now and where there is still room for improvement. In our own organisation the book primarily is suitable for the management team and personnel work groups, but also for discussion in departmental meetings."
Eero Virtanen, Finance and administration, Elomatic Oy Ab