Practical cases in Guides (Self-assessment Workbooks) create the confidence to succeed, encourage us to raise our targets and create a better understanding of change.
Challenging questions make us think in different ways and start learning. We know the right answers, but not necessarily the right questions.
Every communication is a learning opportunity. Questions and differences in opinion help us communicate about issues that are important to the organisation.
We want to know what people are already committed to. People seldom commit themselves to something wrong.
We are more interested in opinions than facts. Peoples' commitment is based on their opinions, not the facts and it is their opinions that determine how they act.
We have to be familiar with individual opinions and motives. We cannot manage according to the average.
When we turn our opinions into figures, it makes discussion easier and stimulates communication.
The assessment includes different learning methods, and provides everyone with the opportunity to learn and get involved as seems appropriate.
